ViClarity is an award-win-ning provider of audit, risk and compliance systems headquartered in Tralee, Co Kerry with an office in Boston Massachusetts and a new office in Des Moines, Iowa.
ViClarity provides software solutions that enables or-ganisations across financial services and healthcare to automate their manual processes enabling them to remain compliant with their regulatory obligations. We speak to Sarah O’Mahoney, Marketing Assistant, and Neil O’Sullivan, Business Development Manager, who both work in ViClarity. We speak about what they do and learn more about the system that is behind their business.
Sarah, who is studying business and marketing in IT Tralee says that a lot of her role revolves around daily marketing tasks in-cluding “Lead generation, social media management, public re-lations, blog writing and assisting with implementing ViClarity’s marketing plan”
The ViClarity system is modular based allowing organisations to start small, solving one pain point and growing over time. Neil explains that “ViClarity is modular based, this enables us to implement and solve a specific pain point for an organisation. We then find that clients see the benefit of the system, add on new modules and the system then becomes a centralised plat-form for all areas of audit, risk & compliance. Our customers are generally heavily regulated by organisations such as The Central Bank Of Ireland in Financial Services and HIQA in the Healthcare sector so they face a real burden of trying to collect and collate compliance information across their organisation, we help them reduce and remove that burden”
Neil spoke about how traditional manual based processes for managing audit, risk & compliance are time-consuming and cumbersome. ViClarity streamlines processes through automa-tion, allowing organisations to spend more time analysing their data rather than chasing and gathering information. He said, “What we find in a lot of organisations is that they manage their audit, risk and compliance
processes on multiple Excel sheets or Word documents. Organisations who manage their processes manually find themselves sending out multiple documents to colleagues, trying to get them to fill in their data, they then must get all these documents back and try to collate compliance figures manually. Our tool removes this process allowing management to see compliance and risk issues in real time.”
Automation is at the centre of ViClarity’s design philosophy, maximising customisation for the end-user enabling them to automate data collection so they can view compliance results in real time. ViClarity are able to tailor their system to match the needs of each of their clients that they are working with. “A lot of our competitors have technology but they don’t have our sup-port or the customisation that our system provides. Our Clients don’t need to change their processes to match our system, we’ll build them a customised version of the system to ensure that they have all they need in terms of gathering the data, and be-ing able to create the exact reports that they need out of it.”
ViClarity recently merged with a US based company Policy-Works LLC, a leading regulatory consultancy and services firm who service over 1200 clients in the US. The strategic merger will allow ViClarity to expand their business on an international level and further grow the company on a global scale. “[The merger] is going to be fantastic for the company. When I started here there was five of us, we’ve grown organically and we now have 14 people in the Tom Crean Centre and we are currently recruit-ing for three more positions. The merger is after doubling that again, so now we have 28 to 30 employees between here and our new office in Des Moines, Iowa.”
Growing in the American market, is one strategic goal for the company but they make a point to show that their European business will continue to flourish from their Tralee headquarters, “In
terms of the Irish and European business, it will be business as usual. We had a very successful period in Ireland and the UK. Our goal is to replicate this in the US market and in PolicyWorks we have gained a team of resources that will help us reach our goal.
The merger has provided a significant opportunity for the busi-ness on a global scale. The company will continue to be head-quartered in Tralee Co Kerry where they are currently operating from. Neil said, “Our plan is to always stay headquartered down here in Tralee, County Kerry, our CEO is a proud Kerry man so long term we’re going to be headquartered here. In terms of our Irish operation, we have 14 at the moment and we have job openings as well so I’d envision that it hits 20 very soon. By the end of 2020 we’ll have 20 [in Tralee] and probably 20 again on the other side in the US.” Their commitment to creating, supplying, and maintaining jobs to educated workers in Tralee is visible and honest. Through their expan-sion into new markets in the US and the rest of Europe, ViClarity could quickly become a leading global business from their base in Tralee.